Team Tekin :: Tekin Service Request

Request for Service

Support

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If you need to return a product to us for repair, you must follow these instructions:

Service is not available on the following items;
- Speed Control Model TSC-410K
- All Battery Chargers except the BC112A and the BC112C

Step 1) Email support@teamtekin[dot]com to obtain a Return Authorization Number.

Step 2) Print and fill out the Request for Service Form (PDF format)

Step 3) Send us your Request for Service Form along with your item(s) to be repaired. All service items must be accompanied with your RA# and completed Service Request Form. If you are claiming warranty, you must include a copy of the receipt of purchase. Items sent in without the proper documentation will not be serviced until required information is provided.

If you ship to us via FedEx or UPS mail to:
Tekin, Inc.
165 Commerce St.
McCall, ID 83638

If you ship to us via US Postal Service mail to:
Tekin, Inc.
PO Box 2189
McCall, ID 83638

All items will be repaired in the order they are received. Our goal is to service your item as timely as possible. Please allow 7-10 business days from the time we receive your item for us to process. Processing time does not include shipping.

All repairs will be shipped back to you UPS Ground or US Postal Service First Class unless you request special instructions on the request form.

Any items sent in without the proper documentation/information will not be serviced. We will not contact you and ask for the required paperwork or for information requested that you leave blank. Items sent in incorrectly will be held as unclaimed property for 60 days before being considered abandonded.