SERVICE PROCEDURE
If you need to return a product for us to repair, you must follow these instructions:
Service is no longer available on the following items:
- Speed Control Models pre-dating the G11
- All Battery Chargers
Step 1) Use the form to the right to obtain a Return Authorization Number or email us at: service [at] teamtekin [dot] com.
*Dealers and Distributors*
You will need a separate RA# for each item being sent in. Please let us know how many you will be returning.
*Non-Dealers and Distributors*
One customer with multiple items only needs on RA#.
Two or more customers sending items together each need a separate RA#.
Step 2) Print and fill out the Request for Service Form (PDF Format)
*Prices subject to change. Obtain a new form for every service shipment. Do not reuse a saved copy. Clear your browser cookies and un-check the box for retaining data*
Step 3) Send us your Request for Service Form along with your item(s) to be repaired. All service items must be accompanied with your RA# and completed Service Request Form. If you are claiming warranty, you must include a copy of an itemized receipt of purchase. Items sent in without the proper documentation will not be serviced until required information is provided.
Please Note:
If you ship to us via FedEx or UPS
mail to:
Tekin, Inc.
165 Commerce St.
McCall, ID 83638
International shipments via UPS, FedEX or DHL will be refused, no exceptions. Please ship via Postal Service.
Any ESCs received with a clipped receiver wire will be subject to an additional $10 service fee, warranty or non-warranty. Please help us help you get your service back in a timely manner.
All items will be repaired in the order they are received. Our goal is to service your item as timely as possible. Please allow 7-10 business days from the time we receive your item for us to process. Processing time does not include shipping.
All repairs will be shipped back to you UPS Ground or US Postal Service First Class unless you request special instructions on the request form.
Any items sent in without the proper documentation/information will not be serviced. We will not contact you and ask for the required paperwork or for information requested that you leave blank. Items sent in incorrectly will be held as unclaimed property for 60 days before being considered abandoned.
REQUEST AN RMA
Tech Support
Service Department
Phone
Email: support@teamtekin.com
Email: service@teamtekin.com
(208) 634-5559 9AM - 4PM MST Monday - Friday
WARRANTY INFORMATION
TEKIN, INC. guarantees speed controllers and motors to be free from factory defects in materials and workmanship for 180 days from date of purchase, when verified by sales receipt.
TEKIN, INC. guarantees servos to be free from factory defects in materials and workmanship for 365 days from the date of purchase, when verified by a sales receipt. TEKIN, INC. guarantees batteries to be free from factory defects in materials and workmanship for 60 days from the date of purchase when verified by a sales receipt.
This warranty does not cover: suitability for specific application, components worn or damaged by usage or improper voltage, tampering, misuse, abuse, shipping or lack of proper maintenance. Our warranty liability shall be limited to repairing or replacing unit to our original specifications. Because we have no control over the installation or use of this product, in no case shall we be liable for damages or cover damage caused from usage.
Additionally, these items void the warranty:
Using speed control, motor, battery or servo in an application it was not rated for.
Exceeding the product specifications.
Inadequate soldering of the power and motor wires to the ESC posts. Drag Racing applications.
Allowing water or moisture into the speed controller. Allowing excess dirt and debris to accumulate inside the product.
Failure to attach the supplied capacitor.
Reverse Polarity damage.
Using the same polarity connectors on the battery and motor wires from the speed controller. Improper storage, charging, or over discharging of LiPo batteries.
WARRANTY SERVICE: For warranty work, you MUST CLAIM WARRANTY on A COMPLETELY FILLED OUT PRODUCT SERVICE FORM and include a VALID ITEMIZED CASH REGISTER RECEIPT with purchase date, dealer name & phone# on it, or an invoice from previous service. If warranty provisions have been voided, there will be service charges in accordance with the prices on our service form. We reserve the right to deny warranty claims pending inspection of the product by our service technicians.
REPAIR: Before sending your item(s) in for service, please review the Instructions, FAQ and Troubleshooting sections. After reviewing these instructions, if your item(s) still requires service, please contact our customer service department for additional assistance.
NOTE: Hobby dealers or distributors are not authorized to replace TEKIN products thought to be defective. Replacements are at the sole discretion of Tekin, INC.
CONTACT US
