Troubleshooting Index
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Problems Running HotWire
Using HotWire for Vista, HotWire will not display 'Other Versions' of software PROBLEM: Windows Vista: On some Windows Vista installations, the operating system makes a duplicate copy of a file that is used during speed control software updates. The file should exist only in the folder that the HotWire is installed in but Windows Vista may make a "secret" copy of the file to assist in document recovery should the computer lose power suddenly. Unexpected behavior that can occur in the HotWire because of this duplicate file, even after getting a software update from Tekin's website, because the "secret" file is still pointed to by Windows Vista. Further, even after uninstalling and reinstalling HotWire the "secret" file is still pointed to, so only the old list of speed control software revisions is shown. The problem this presents is that the user is now prevented from updating their speed control to the latest release. SOLUTION: Figure out where the "secret file" that won't go away is kept (which is in a secret place called the "Virtual Store") and delete it. After deleting the file uninstall HotWire and then install the latest version of HotWire.
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