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Applies to: HotWire 2.8 and below running on Windows Vista32.

Error Description:
On some Windows Vista installations, the operating system makes a duplicate copy of a file that is used during speed control software updates. The file should exist only in the folder that the HotWire is installed in but Windows Vista may make a "secret" copy of the file to assist in document recovery should the computer lose power suddenly. Unexpected behavior that can occur in the HotWire because of this duplicate file, even after getting a software update from Tekin's website, because the "secret" file is still pointed to by Windows Vista. Further, even uninstalling and reinstalling the "secret" file is still pointed to, so only the old list of speed control software revisions is shown.  The problem this presents is that the user is now prevented from updating their speed control to the latest release.

Solution:
Figure out where the "secret file" that won't go away is kept (which is in a secret place called the "Virtual Store") and delete it. After deleting the file uninstall/reinstall the new HotWire.

1. The file is in C:\Users\User_name\AppData\Local\VirtualStore\Program Files\Tekin HotWire\ folder, and is named tekin.esc (in the above line, User_name is whatever your profile name is, like Chris or whatever). Browse to this location using windows explorer.
2. Right-click the tekin.esc file and choose delete.
3. Use a browser such as Internet Explorer to go to http://www.teamtekin.com/hotwire.html (Tekin's website) and download the TekinHotWire.zip to an easy to find location such as the Desktop and right click the file and select "Open With--> Compressed (Zipped) Folders". Accept all the wizard's defaults.
4. Use Windows Explorer to browse to the unzipped TekinHotWIre folder and double click the Setup.bat file to automatically uninstall/reinstall the HotWire software.

Tekin's software developers are working on a better solution to this unpredictable and sporadic problem but at least for now the workaround will allow users experiencing this issue to put recent releases into the speed control.

Please do call us if there are any issues, we all have at some point experienced odd program behavior.  We understand that it is natural to get pretty frustrated when software that we have paid good money for gives us any problems, so we hate to see anyone in this situation with our software.  For personal and immediate attention you can contact us directly by phone at (208) 634-5559 between the hours of 8:00 AM and 5:00 PM Mountain time, or you can email us at support@teamtekin.com and we will respond as soon as possible.

HotWire Installation Help/Instructions